Tuesday, 25 October 2011

Hagen Daz icecream shop, nr Piccadilly Circus, London - no gf icecream

Wandered along last night in the balmy dark looking for an icecream after a concert.  Found a Hagen Daz shop.  Normally wouldn't buy Hagen Daz as I regard it as a triumph of advertising over quality...but TT really wanted an icecream so in we went.  He was surprised by how good his praline and cream was.  They had three sorbets (lemon, raspberry and mango), and I was trying to decide whether to have all three flavours.

We asked if they had gf cones (not expecting them to, but I figure it increases knowledge just by asking).  The server said no, and also that they wouldn't recommend having any of the icecreams as they used the same scoop in all the tubs.  I asked if they had some sealed small tubs of sorbets for people with allergies/intolerances, but the answer was no.

So, full marks for the staff knowing about cross-contamination.  Minus marks for not having any information available on the menu board.  Minus marks for not dealing with the problem they had already identified.  If they just kept one type of sorbet in individual tubs they could offer that to people with nut, dairy and gluten problems.

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